Privacy Policy

Effective Date: 06-14-25
Last Updated: 06-24-25

Turtleback Freight LLC ("Turtleback Freight," "we," "us," or "our") values your privacy. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, communicate with us, or use our services—including SMS messaging under 10DLC (10-Digit Long Code) regulations.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us, fill out a form, apply to lease-on, or sign up for updates, we may collect:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • CDL/Driver information (if applicable)

  • Business details (for owner-operators)

b. Technical Information

We automatically collect certain information through cookies and analytics tools, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the site

c. Communication Data

If you call, email, or send us a message (including via SMS), we may collect:

  • Phone number or email address

  • Message content and metadata

  • Time and date of communications

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide customer support

  • Manage lease-on applications and onboarding

  • Send updates, alerts, and transactional information

  • Improve our website and services

  • Comply with legal and regulatory requirements

3. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers (e.g., CRM platforms, SMS delivery tools, analytics services)

  • Government agencies when required by law

  • Affiliated companies under Turtleback Research Holding Corp.

  • Other third parties only with your consent or as required by law

4. Data Retention

We retain your personal data only as long as needed to fulfill the purposes outlined in this policy or as required by law (e.g., DOT compliance for driver records).

5. Your Choices

You can:

  • Opt out of non-essential communications at any time by emailing hello@turtlebackfreight.com

  • Disable cookies through your browser settings

  • Request access to or deletion of your personal data

6. Security

We implement technical and organizational safeguards to protect your information, including encryption, access control, and regular security audits. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect data from anyone under 13.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

10. 10DLC and SMS Messaging Policy

To enhance communication with our drivers, owner-operators, and customers, Turtleback Freight uses 10DLC-compliant messaging to send and receive text messages.

a. What is 10DLC?

10DLC (10-Digit Long Code) is a messaging standard in the U.S. that ensures legitimate, high-quality SMS communication between businesses and individuals.

b. Consent to Receive SMS

By providing your phone number to Turtleback Freight—whether via form, call, or application—you consent to receive SMS messages from us related to:

  • Load offers and dispatch updates

  • Safety notifications

  • Payment or settlement updates

  • Company news, policies, or opportunities

We will never use SMS to send spam or unrelated marketing messages.

c. Message Frequency and Costs

Message frequency varies depending on your role (e.g., driver, shipper). Standard message and data rates may apply based on your mobile plan.

d. Opting Out

You can opt out of SMS messages at any time by replying STOP to any message. To get help, reply HELP or contact us at hello@turtlebackfreight.com or 210-890-2969.

e. Data Security and SMS

All SMS content is handled with the same care and privacy as other personal information, and we do not share phone numbers with third parties except for the sole purpose of delivering messages via our SMS provider.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Turtleback Freight LLC
San Antonio, TX
📞 210-890-2969
✉️ hello@turtlebackfreight.com
🌐 www.turtlebackfreight.com